Customer feedback audits for Shopify brands
Find out what your customers keep complaining about, and what to fix first.
Send us your review, return and support exports. We strip out customer details, group every comment into recurring problems, and hand back a ranked list with counts, monthly trends and fixes to try.
Before we open in January 2027, we're running free one-product samples for a few brands. Email support@gripheus.com to ask.
Snapshots from $350 · Data deleted within 30 days · No customer names in any report
Top problems, last 12 months
Sample report · synthetic dataFrom 1,500 reviews, returns and tickets for Larchwood Supply Co., a made-up brand.
How it works
- 1
You export
A few clicks in Judge.me, Yotpo, your returns app or help desk. We send a one-page guide for each tool. Remove customer names, emails, phone numbers, addresses, order numbers and customer IDs before you send.
- 2
We analyse
Every comment is cleaned of contact details, sorted into recurring problems and counted by month, product and source. A person reads every group before you see it.
- 3
You get the report
A card for each top problem with what to do first, a ranked fix list and a walkthrough call. Raw files are deleted within 30 days.
What the report shows
Ranked problems
Every recurring complaint, counted and ordered by how many customers raised it.
12-month trends
Monthly counts for each problem, so you can see what is rising, falling or seasonal.
By product and source
Which products drive each problem, and whether it shows up in reviews, returns or tickets.
What to do first
A card for each top problem: the likely cause, the first thing to do, who owns it and how you'll know it worked. Then a ranked fix list for everything else.
Who it's for
Shopify and DTC brands
Turn reviews, return reasons and post-purchase surveys into a fix list, especially after Black Friday.
E-commerce agencies
Deliver the audit to your clients under your own brand, at a wholesale price.
Snapshots from $350. Full-year audits from $1,000.
See pricing →Your customers' data
- Contact details are stripped before anything is stored, and again before analysis.
- Never sold, shared, combined with other clients' data or used to train AI.
- Raw files deleted within 30 days of delivery, confirmed in writing.
- No quotes or customer names in any report.
- Breach notice within 72 hours.
Want to know what your customers keep telling you?
We'll check which of your tools export usable text before you pay anything.